BUSINESS ADMINISTRATION SERVICES NQF2

NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION SERVICES NQF 2 (23833)

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	NQF LEVEL	CREDITS
Core	14338	Attend to customer enquiries in an office setting	NQF Level 02	2
Core	14359	Behave in a professional manner in a business environment	NQF Level 02	5
Core	14353	Conduct basic financial transactions	NQF Level 02	3
Core	110064	Contribute to the health, safety and security of the workplace	NQF Level 02	4
Core	14344	Demonstrate an understanding of a selected business environment	NQF Level 02	10
Core	7568	Demonstrate knowledge of and produce word processing documents using basic functions	NQF Level 02	3
Core	7571	Demonstrate the ability to use electronic mail software to send and receive messages	NQF Level 02	3
Core	14339	Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality	NQF Level 02	5
Core	14343	Investigate the structure of an organization as a workplace	NQF Level 02	8
Core	14341	Keep informed about current affairs related to one`s own industry	NQF Level 02	4
Core	14340	Maintain an existing information system in a business environment	NQF Level 02	4
Core	14342	Manage time and work processes within a business environment	NQF Level 02	4
Core	7547	Operate a personal computer system	NQF Level 02	6
Core	8104	Operate and take care of equipment in an office environment	NQF Level 02	2
Core	8420	Operate in a team	NQF Level 02	4
Core	7566	Operate personal computer peripherals	NQF Level 02	3
Core	8618	Organise oneself in the workplace	NQF Level 02	3
Core	14348	Process incoming and outgoing telephone calls	NQF Level 02	3
Core	14346	Process numerical and text data in a business environment	NQF Level 02	2
Core	14349	Receive and execute instructions	NQF Level 02	2
Core	11235	Maintain effective working relationships with other members of staff	NQF Level 03	1
Fundamental	8963	Access and use information from texts	NQF Level 02	5
Fundamental	9009	Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems	NQF Level 02	3
Fundamental	7480	Demonstrate understanding of rational and irrational numbers and number systems	NQF Level 02	3
Fundamental	8962	Maintain and adapt oral communication	NQF Level 02	5
Fundamental	12444	Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts	NQF Level 02	3
Fundamental	8965	Respond to literary texts	NQF Level 02	5
Fundamental	7469	Use mathematics to investigate and monitor the financial aspects of personal and community life	NQF Level 02	2
Fundamental	9007	Work with a range of patterns and functions and solve problems	NQF Level 02	5
Fundamental	8964	Write for a defined context	NQF Level 02	5
Elective	120308	Apply knowledge of self in order to make a personal decision	NQF Level 02	3
Elective	244608	Demonstrate ability to lead a team or group	NQF Level 02	3
Elective	11816	Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution	NQF Level 02	2
Elective	11817	Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa	NQF Level 02	3
Elective	8418	Do basic research	NQF Level 02	4
Elective	14351	Maintain reception area	NQF Level 02	5
Elective	14352	Manage a diary for self and others	NQF Level 02	4
Elective	14355	Order and distribute office supplies	NQF Level 02	2
Elective	14350	Receive, consult and direct visitors in a reception area	NQF Level 02	5
Elective	14347	Receive, distribute and dispatch mail in an office environment	NQF Level 02	2

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors.

It will facilitate access to and mobility and progression within education and training for learners who:

Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
Have worked in this field for many years, but have no formal qualifications and would like to achieve this through the process of RPL (Recognition of Prior Learning) and / or formal study.
Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.

The qualification has building blocks that can be developed further in qualifications at a higher level. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF level 3.
It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
To release the potential of people.
To provide opportunities for people to move up the value chain.

Rationale for the qualification:

The National Certificate in Business Administration Services: NQF Level 2 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. It is particularly suited to those learners who are performing secretarial / administrative tasks, in commercial and non-commercial oreganisations across the entire spectrum, but have not had the opportunity to obtain a formal school qualification beyond NQF level 1.

Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well developed learning pathway to cater for administrative personnel at the various levels at which they operate.

The National Certificate in Business Administration Services at NQF: Level 2 is the first qualification in a learning pathway that starts at NQF level 2 and ends with the National Certificate in Office Administration Level 5. It is planned to develop degrees in Administration at levels 6, 7 and 8 as the final steps in the learning pathway.
The National Certificate in Generic Business Administration Services at NQF: Level 2 supports the objectives of the NQF in that it gives the learner access to a registered qualification. It will ensure that the quality of education and training in the sub-field is enhanced and of a world-class standard. The qualification will allow learners not only to develop their knowledge and skills in the field of Administration, but will also enable them to benchmark their competence against international standards.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification are assumed to be competent in:

Communication at NQF level 1
Mathematical Literacy at NQF level 1