BUSINESS ADMINISTRATION SERVICES NQF4

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FURTHER EDUCATION AND TRAINING CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (61595)

 

UNIT STANDARDS: 

 

 

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

Core 

110021 

Achieve personal effectiveness in business environment 

Level 4 

Core 

13943 

Analyse new developments reported in the media that could impact on a business sector or industry 

Level 4 

10 

Core 

13941 

Apply the budget function in a business unit 

Level 4 

Core 

10022 

Comply with organisational ethics 

Level 4 

Core 

14552 

Contract service providers 

Level 4 

Core 

13945 

Describe and apply the management of stock and fixed assets in a business unit 

Level 4 

Core 

110026 

Describe and assist in the control of fraud in an office environment 

Level 4 

Core 

110003 

Develop administrative procedures in a selected organisation 

Level 4 

Core 

7791 

Display cultural awareness in dealing with customers and colleagues 

Level 4 

Core 

110009 

Manage administration records 

Level 4 

Core 

109999 

Manage service providers in a selected organisation 

Level 4 

Core 

110023 

Present information in report format 

Level 4 

Core 

10135 

Work as a project team member 

Level 4 

Core 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

Fundamental 

8972 

Interpret a variety of literary texts 

Level 3 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

Fundamental 

8974 

Engage in sustained oral communication and evaluate spoken texts 

Level 4 

Fundamental 

12417 

Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 

Level 4 

Fundamental 

8975 

Read analyse and respond to a variety of texts 

Level 4 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

Fundamental 

8976 

Write for a wide range of contexts 

Level 4 

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

Elective 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

Elective 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

Elective 

244572 

Describe how to manage workplace relationships 

Level 3 

Elective 

13928 

Monitor and control reception area 

Level 3 

Elective 

7790 

Process incoming and outgoing telephone calls 

Level 3 

Elective 

10140 

Apply a range of project management tools 

Level 4 

Elective 

10324 

Describe features, advantages and benefits of a range of products or services 

Level 4 

Elective 

10023 

Identify internal and external stakeholders 

Level 4 

Elective 

10139 

Implement project administration processes according to requirements 

Level 4 

Elective 

10980 

Induct a new employee 

Level 4 

Elective 

242840 

Make oral presentations 

Level 4 

Elective 

242810 

Manage Expenditure against a budget 

Level 4 

Elective 

7836 

Monitor customer satisfaction 

Level 4 

Elective 

242819 

Motivate and Build a Team 

Level 4 

10 

Elective 

114738 

Perform financial planning and control functions for a small business 

Level 4 

Elective 

9244 

Plan and conduct meetings 

Level 4 

Elective 

243293 

Promote sport activity in a community 

Level 4 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

Elective 

116927 

Apply the principles of employment equity to organisational transformation 

Level 5 

10 

Elective 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

Elective 

114278 

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 

Level 5 

12 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5. 

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. 

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational. 

competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. 

Qualifying learners could follow a career in: 
  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination. 

    Rationale: 

    The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities. 

    The National Certificate in Business Administration Services: Level 4 is a generic Qualification which offers Administrative knowledge and skills to learners who: 
  • Have attained the National Certificate in Business Administration: Level 3 and wish to continue on a path of life-long learning in Administration 
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training 
  • Have worked in Administration for many years, but have no formal Qualifications in their area of expertise 
  • Wish to extend their range of skills and knowledge of Administration so that they can become knowledge workers 
  • Are contracted in a learnership agreement 
  • Have recently taken up a position in Administration 
  • Have not yet acquired the skills and competencies required for learning in Administration at NQF level 5. 

    The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in Level 5. The intention is: 
  • To promote the development of knowledge and skills that are required for the efficient performance of Adminstrative functions in any commercial or non-commercial environment 
  • To release the potential of people. 
  • To provide opportunities for people to move up the value chain. 

    The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry. 

    It will ensure that the quality of education and training in Administration is enhanced and of a world-class standard. 

    The National Certificate in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards. 

    The Level 4 Certificate builds on the knowledge and skills already obtained in the Level 3 Certificate. 

 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners accessing this Qualification should be competent in: 
  • Communication at NQF level 3
  • Mathematical Literacy at NQF level 3
  • Computer Literacy at NQF Level 3. 

Full Services SETA accreditation on SAQA Registered Full Qualifications.

BUSINESS ADMINISTRATION

MANAGEMENT

LABOUR LEGISLATION

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