BUSINESS ADMINISTRATION SERVICES NQF3

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NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION SERVICES NQF 3 (67465)

UNIT STANDARDS:

 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

Core 

7573 

Demonstrate ability to use the World Wide Web 

NQF Level 02 

Core 

8420 

Operate in a team 

NQF Level 02 

Core 

13929 

Co-ordinate meetings, minor events and travel arrangements 

NQF Level 03 

Core 

10170 

Demonstrate understanding of employment relations in an organisation 

NQF Level 03 

Core 

7785 

Function in a business environment 

NQF Level 03 

Core 

7860 

Introduce new staff to the workplace 

NQF Level 03 

Core 

7706 

Maintain a Booking System 

NQF Level 03 

Core 

7796 

Maintain a secure working environment 

NQF Level 03 

Core 

13937 

Monitor and control office supplies 

NQF Level 03 

Core 

13931 

Monitor and control the maintenance of office equipment 

NQF Level 03 

Core 

13935 

Plan and conduct basic research in an office environment 

NQF Level 03 

Core 

13934 

Plan and prepare meeting communications 

NQF Level 03 

Core 

13933 

Plan, monitor and control an information system in a business environment 

NQF Level 03 

Core 

7567 

Produce and use spreadsheets for business 

NQF Level 03 

Core 

7570 

Produce word processing documents for business 

NQF Level 03 

Core 

9533 

Use communication skills to handle and resolve conflict in the workplace 

NQF Level 03 

Core 

14357 

Demonstrate an understanding of a selected business environment 

NQF Level 04 

10 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

NQF Level 03 

Fundamental 

9960 

Communicate verbally and non-verbally in the workplace 

NQF Level 03 

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

NQF Level 03 

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

NQF Level 03 

Fundamental 

8969 

Interpret and use information from texts 

NQF Level 03 

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

NQF Level 03 

Fundamental 

11241 

Perform Basic Business Calculations 

NQF Level 03 

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

NQF Level 03 

Fundamental 

8970 

Write texts for a range of communicative contexts 

NQF Level 03 

Elective 

8000 

Apply basic business principles 

NQF Level 03 

Elective 

7177 

Attend to customer enquiries face-to-face and on the telephone in a banking environment 

NQF Level 03 

Elective 

7911 

Manage the float 

NQF Level 03 

Elective 

13928 

Monitor and control reception area 

NQF Level 03 

Elective 

13930 

Monitor and control the receiving and satisfaction of visitors 

NQF Level 03 

Elective 

13936 

Outline the legal environment of a selected industry 

NQF Level 03 

Elective 

13932 

Prepare and process documents for financial and banking processes 

NQF Level 03 

Elective 

7790 

Process incoming and outgoing telephone calls 

NQF Level 03 

Elective 

10025 

Handle a range of customer complaints 

NQF Level 04 

Elective 

117156 

Interpret basic financial statements 

NQF Level 04 

Elective 

242810 

Manage Expenditure against a budget 

NQF Level 04 

Elective 

114738 

Perform financial planning and control functions for a small business 

NQF Level 04 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4. 

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources. 

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors. 

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning. 
The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in this field for many years, but have no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study
  • Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels. 

    The qualification has building blocks that can be developed further in qualifications at a higher level. It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is: 
  • To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain. 

    Rationale for the qualification: 

    The National Certificate in Business Administration Services: NQF Level 3 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organizations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well developed learning pathway to cater for administrative personnel at the various levels at which they operate. 

    The National Certificate in Business Administration Services at NQF: Level 3 is the second qualification in a learning pathway that starts with the National Certificate in Business Administration level 2 and ends, at present, with the National Certificate in Administration Level 5. It is planned to develop degrees in Administration at levels 6, 7 and 8 as the final steps in the learning pathway. 

    The National Certificate in Business Administration Services at NQF: Level 3 supports the objectives of the NQF in that it gives the learner access to a registered qualification. It will ensure that the quality of education and training in the sub-field is enhanced and of a world-class standard. The qualification will allow learners not only to develop their knowledge and skills in the field of Administration but will also enable them to benchmark their competence against international standards. 

 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners accessing this qualification are assumed to be competent in: 
  • Communication at NQF level 2
  • Mathematical Literacy at NQF level 2 

Full Services SETA accreditation on SAQA Registered Full Qualifications.

BUSINESS ADMINISTRATION

MANAGEMENT

LABOUR LEGISLATION

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